Welcome to a medical center where you're the center of attention.

Pay range:

The responsibilities of the Customer Service Analyst-Level 1 include handling inbound and outbound calls, dispatching critical Medical and Facility Codes, listening to customers’ needs or issues, connecting the caller to the correct location and providing helpful solutions to their problems.  This role is also the main point of contact between a customer and the IS department.  Additional duties will include answering first contact calls, emails or chat bots for customers’ computer questions, and completing tickets to escalate any issues not able to be resolved.  Customer Service Analysts use good organizational and communication skills to assist customers while maintaining the company’s positive reputation.  The definition of Customers includes physicans, staff, patients, visitors and partners throughout this job description.

Part Time / Day Shift

0.7 FTE / 28 hours per week

Qualifications

• High school diploma is required.
•  Microsoft A+ certification is a plus.
• Two years prior customer service experience is required.  Healthcare experience preferred.
• Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired.  Demonstrated ability to quickly triage systems and user problems and process correctly.  Exceptional interpersonal skills with a strong emphasis on customer service.  Excellent oral and written skills desired.  Able to effectively deal with diverse personalities across all levels of the organization.  Familiarity with complex or multi-line phone systems also desired.

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that truly sets us apart.

• Local, visible leaders who care about you.
• A values-based work environment.
• An active Diversity, Equity & Inclusion Council.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Traditional and Roth IRA retirement savings plans with 5% to 7% matching and immediate vesting.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.