Welcome to a medical center where you're the center of attention.

Pay range:

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Provides support services within Medical Imaging in a variety of capacities, including reception, chart preparation, digital image management including query retrieve, digital image sharing, and archived image management/retrieval.  Patient Access Coordinators greet patients, acquire patient/exam information, all applicable consent forms and paperwork, and enter data into Epic.  Answer incoming phone calls/voice mails and provide support to leadership, physicians, and staff.  Ensure exemplary customer service in greeting and orientation of patients and visitors.  Interviews the patient for complete demographic and financial data to complete the registration process accurately, efficiently and promptly.  Collects appropriate monies, obtains appropriate signatures, notifies patients/guests of hospital regulations, policies and services. 

Lead Responsibilities:

• Review and daily audit of medical imaging registration input to check for errors and ensure necessary corrections
• Be accountable for employee schedules and vacation requests as directed by supervisor
• Responsible for arranging coverage for unscheduled PTO request coverage
• Communicate regularly with all imaging front desk locations.
• Be an available resource for all imaging sites.
• Be the liaison between the department leadership and staff.
• Buy-in and model the hospital/departments mission, vision, goals and initiatives. 
• Review timecards as needed.
• Provide input for hiring, corrective action, and termination process as requested.

Full Time / Days

Schedule: Monday-Friday

Qualifications:

• High School Diploma or equivalent required.  Formal training in medical terminology, hospital finance and customer relations is preferred.

• Previous admission/registration experience or previous physician office, hospital or other frontline customer contact experience in a business setting preferred.

• Exceptional interpersonal skills to interview, educate and advise patients of hospital policies and professionalism to positively interact with other Overlake personnel are required.  Demonstrated customer service skills also required.  Knowledge of the financial requirements of insurance, HMO and PPO organizations and state and federal programs highly desired.  Epic experience also preferred.  Basic keyboarding and phone skills required.  Ability to work independently and in a team environment.  Must be able to work in a fast-paced area, where the performance and concentration on several tasks may be required simultaneously.

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact HR@overlakehospital.org