Welcome to a medical center where you're the center of attention.

Pay range:

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Serves as the coordinator of all medical care and test referrals for site.  The coordinator is charged with the timely and appropriate scheduling of all patient referrals to specialty, hospital and ancillary providers as requested by OMC’s medical providers.  Responsible for coordinating appointments, ensuring the patient’s medical and demographic information is received by the specialty/outside provider, ensuring that the patient is notified of the appointment and any special testing requirements, and tracking patient compliance with the referral appointment.

• Contacts specialty, hospital or ancillary provider to schedule and coordinate patient appointment for outgoing referrals.
• Ensures that the specialist is participating with the patient’s insurance plan and that the necessary preauthorization paperwork is completed (if required).
• Faxes and/or mails the appropriate information, patient demographic data, laboratory results, x-ray results, clinical notes, etc. to specialty, hospital or ancillary provider.
  Communicates to the patient the importance of keeping the appointment and any special requirements for testing (if required).  This includes follow up with non compliance.
• Serves as a liaison and follows up with OMC provider, Primary Care Physician (PCP), specialist and patient as needed to ensure that results are communicated and continuity of care is maintained.
• Exhibits excellent customer service skills in performance of all duties, including working with internal customers.
• Maintains OMC’s referral provider database with specialty provider name, address, phone number, fax number, participating insurance companies, etc.
• Effectively respond to all patient feedback and customer service issues, maintain written log and participate in related problem solving.  Ensure high degree of patient satisfaction with overall delivery of service.
• Ensure that medical exams and related appointments are efficiently processed, scheduled and verified.

Benefits

• Free public transportation pass (ORCA www.orcacard.com)
• Competitive compensation package
• Generous PTO
• Medical, dental, vision
• 2 part retirement plan including matching
• Long term disability
• Flex spending
• Extended illness banked hours
• Free parking
• Employee Assistance program
• Professional development

Just a few of our employee perks

• Cell phone plan discounts
• Discounted Mariners and Sounders tickets
• Computer discounts
• Discounted lift tickets
• Discounted movie tickets
• Discounted gym memberships
• Free Seattle Art Museum passes
• And much more

Qualifications

• High School Diploma or GED required.  AA or BA preferred.
• If applicable, must maintain licensure/certification as appropriate to profession (i.e. MA certification, CPR, etc.).
• Requires minimum of one year working experience in an outpatient physician clinic. Experience working with the referral/authorization process preferred.
• Strong analytical and computer skills required.
• Interpersonal skills necessary to work with physicians, patients, and staff.
• Ability to prioritize and coordinate multiple tasks.
• Knowledge of electronic medical records preferred.
• Knowledge of medical terminology preferred
• Knowledge of managed care preauthorization procedures preferred.
• General insurance knowledge preferred

Overlake is committed to providing ready access to a highly trained and compassionate medical team, who are consistent and comprehensive in coordination of care for all patients. Our group practice champions superior quality-of-care, superior outcomes, a superior patient experience, and work-life balance. We believe exceptional patient care comes naturally when our employees feel respected, valued and cared for too. These high standards and high expectations will give us the ability to recruit and retain the best healthcare teams in the region.  

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact HR@overlakehospital.org