Welcome to a medical center where you're the center of attention.

Pay range:

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Overlake Medical Center & Clinics is seeking a highly engaged Supervisor with Call Center experience who thrives under pressure with the ability to prioritize daily tasks and working knowledge of performance metrics.

The Centralized Scheduling Supervisor provides front-line leadership and operational oversight for a centralized call center scheduling team. This role is accountable for staff performance, coaching, and scheduling accuracy while ensuring efficient workflows and achievement of performance targets that support timely patient access to services. The supervisor fosters a culture of engagement, belonging, and continuous improvement to deliver a seamless patient and employee experience. This leader is a champion of change and builds collaborative partnerships with medical practice teams and internal/external support partners contributing to the success of the team and patient experience at Overlake.

Work situations require flexibility, strong leadership, organization, prioritization, good judgment, and independent decision-making and discretion to sensitive situations. Major decisions are subject to the review and approval of the Centralized Scheduling Manager. External contacts include patients, physician offices, and insurance companies. Internal contacts consist of all staff and management throughout Overlake Hospital facilities.

FULL TIME - HOURLY

Schedule: 0800 - 1630

Remote position (requires residency within Washington State)

Minimum Qualifications:

• Associates degree is required. Equivalent related experience may be considered in lieu of degree.
• Minimum of one (1) year experience and demonstrated skills in a leadership or supervisory role required.
• Two (2) years of experience in scheduling operations/functions or call center experience preferred.
• Skilled in working with a highly computerized environment utilizing complex workflows required.
• Epic/Radiant experience is preferred.
• Knowledge of imaging modalities preferred.
• Working knowledge of Microsoft products preferred.
• Strong organization, verbal and written communication skills required.
• Fast-paced work environment requires the ability to conduct several projects simultaneously and maintain stability in the department.

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact HR@overlakehospital.org